01 — Delivery
How tickets arrive
Most tickets are delivered electronically by mobile transfer, ticketing-app transfer, downloadable e-ticket or PDF. We will email you when the tickets are ready and may also send an SMS or account notification. Some clubs release tickets only in the final days before an event, so delivery close to match-day is normal and does not mean your order is at risk.
Where an event still uses physical tickets, membership cards or hospitality credentials, we use tracked courier delivery or arrange a clearly identified local collection. Tracking or collection instructions will be sent to the contact details attached to your order. Any delivery charge is shown before payment is authorised.
The delivery method may change when required by the club, venue or ticket issuer. For example, a courier delivery may become a mobile transfer or venue collection. A change of method does not affect your Buyer Guarantee and will not reduce the seat category purchased.
02 — Your part
Help us deliver on time
You must provide an accurate email address, mobile number and, where relevant, delivery address and lead-attendee name. Check your inbox, spam folder, text messages and Anyseats account regularly as the event approaches. Complete any ticket-transfer acceptance, app registration or identity check we send you within the stated deadline.
Tell our support team promptly if your contact or delivery details change. The guarantee does not cover a failed delivery caused by incorrect information, refusal to accept a transfer or courier delivery, failure to follow collection instructions, or failure to bring required identification.
03 — Final sale
Confirmed orders are final
Confirmed ticket orders are final. They cannot be cancelled, exchanged or refunded because you changed your mind or can no longer attend. This includes illness, travel disruption, work or personal commitments, and changes in market price after purchase.
This policy does not provide a change-of-mind cooling-off period for confirmed ticket orders. Nothing in this policy limits any consumer right that cannot lawfully be excluded in your jurisdiction.
When a refund is available
- We cannot deliver the original tickets or comparable-or-better replacements before the event begins.
- The tickets are rejected at entry because of a fault with the tickets and we cannot resolve the problem in time.
- The event is cancelled outright and the organiser does not schedule a replacement date.
04 — Event changes
Postponed and cancelled events
Event dates and kick-off times are controlled by the organiser and may change. If an event is postponed or rescheduled, the original ticket remains valid for the new date and the order is not refundable.Please make flexible travel and accommodation arrangements and check the organiser's official schedule.
If an event is cancelled outright and no replacement date is scheduled, we refund the amount paid for the affected tickets and mandatory order fees to the original payment method. We are not responsible for separate travel, accommodation or other costs that were not purchased from Anyseats.
05 — Claims
If something goes wrong
Contact us immediately if your tickets have not arrived by the communicated deadline or if you have a problem at the gate. Stay at the venue and keep your phone available while our match-day team contacts the seller and arranges a resolution. Our first response is always to secure valid replacement tickets at no additional cost.
If entry is denied because of a problem with the ticket, contact support immediately and remain at the venue while we investigate and try to arrange a replacement. We may request evidence from the gate. If the issue is covered and cannot be resolved in time, we refund the order to the original payment method. Evidence may include a written rejection from the venue, a photograph from the gate, screenshots from the ticketing app or details of the steward you spoke with. We aim to process approved refunds within 14 days; your bank or card provider may take additional time to display the credit.
06 — Returns
Reusable passes and membership cards
Standard mobile, PDF and paper tickets are admission rights for a dated event and are not returnable goods. If your order uses a reusable membership card, season-ticket card or other borrowed credential, it remains the seller's property and must be returned using the supplied instructions, normally within 48 hours after the event.
Return borrowed items using the prepaid envelope or tracked method provided and retain proof of postage. A reasonable replacement charge may apply if a borrowed credential is lost, damaged or not returned by the stated deadline.