Anyseats Club terms

1. Who is a member

Anyone who completes a paid order on anyseats.net is a member. There is nothing to sign up for. Membership belongs to the email address the order was booked with, so two email addresses are two memberships.

Travel agencies buying at trade prices through Anyseats B2B are not part of the Club: trade orders do not earn or use credit.

2. Earning credit

After each event you booked, we add Club credit to your account: a percentage of what you paid for that order, at your level on the day the credit is added. What you paid means the amount charged to your card after any discount code or Club credit, in pounds sterling (other currencies are converted at our exchange rate on that day).

Credit is added 2 days after the event. An order that is cancelled or refunded before then earns nothing. If an order is refunded after its credit was added, we take that credit back, up to what is left in your balance. Your balance never goes below zero.

3. Levels

Bronze, 3%: from your first order. Silver, 4%: 2 orders within 24 months. Gold, 5%: 4 orders within 24 months, or £2,000 spent within 24 months. Platinum, 6%: 10 events within the last 12 months, where each event in an order counts once.

When you reach Platinum we add a one-off £50 of Club credit. The bonus is paid once per member.

An order is one checkout, however many events it includes. Once you reach a level you keep it: levels never go down.

4. Using credit

Credit is held in pounds sterling. It comes off automatically at checkout when you are signed in with your member email, after any discount code. You can choose not to use it on a checkout.

Credit can pay for all of an order except the minimum card payment (30p, or 50 cents in euros or US dollars). If you pay in another currency, credit is converted at the rate shown at checkout.

Credit has no cash value. It cannot be exchanged for money or moved to another member. If an order you used credit on is refunded, the credit goes back to your balance.

5. When credit expires

Your whole balance lasts 24 months from your most recent order that earned credit, and every new one moves that date on. We email you 30 days before your credit expires. Expired credit is removed from your balance.

6. Bring a friend

Your Club page has a personal link. Someone who opens it and has never bought from Anyseats gets £20 off their first order of £150 or more (or the same value in their currency), placed within 45 days of opening the link. If you are Gold or Platinum when they open it, they get £25 off instead. It cannot be combined with a discount code.

You get £20 Club credit 2 days after your friend's event, or £25 if you are Gold or Platinum by then. Each friend earns you one reward, ever. There is no reward if the order is cancelled or refunded, or if it shares your phone number, billing address or payment card.

Book together: if you share your link to an event you have booked, anyone who books that same event through it counts towards your level, as one order and one event, whether or not they are new to Anyseats. It counts 2 days after the event, once per person per event, and not if their order is cancelled or refunded or shares your phone number, billing address or payment card. It does not add to your spend and does not earn you credit.

If someone opens a partner (affiliate) link after yours, the partner link applies to their order instead, and the other way round: the link opened last counts.

There is no limit on how many friends you can bring. Rewards beyond five in any 30 days are checked by our team before they are added. If you recommend us to a large audience, our partner programme, which pays commission, is a better fit.

7. Reviews

Club credit is never given for a review. Leaving one, or not, makes no difference to your credit or level.

8. Changes to the Club

We will email members at least 30 days before any change that affects them, and say why. Credit already in your balance keeps its expiry date.